Click to display or hide all additional information included in this answer.
(Note: Screenshots are provided for reference purpose only. Your display or appearance may vary depending on your device.)
| Problem | Causes | Solutions |
| Printing does not start. | The power is off. | For details about how to turn on the main power switch, see "Turning On/Off the Power". |
| Printing does not start. | The cause is displayed on the screen of the control panel. | Check the error message or warning status on the display panel, and then take the required action. For details about solutions, click the following link: Messages displayed when using the Printer Function. |
| Printing does not start. | The interface cable is not connected correctly. | Connect interface cables correctly. |
| Printing does not start. | The correct interface cable is not being used. | The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. |
| Printing does not start. | The interface cable was connected after the device was switched on. | Connect the interface cable before turning on the main power switch. |
| Printing does not start. | The device is executing maintenance operations. | The device may perform periodic maintenance while running if it has been left unused for an extended period of time. Wait until the device is ready, and then try to print again. |
| Printing does not start. | If the device is using wireless LAN, failure to print might result from a weak wireless signal. | Check the radio signal status of the wireless LAN in [System Settings]. If signal quality is not satisfactory, move the device to a location where radio waves can pass, or remove objects that might cause interference. You can check signal status only when wireless LAN is used in infrastructure mode. Wireless LAN Signal When using infrastructure mode, press [Wireless LAN Signal] to display the device's radio wave status. To Top |
| Printing does not start. | If the device is using a wireless LAN (IEEE 802.11b/g) unit, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial device, scientific instrument, or medical instrument using the same frequency range near the device. | Turn off other devices or instruments which use the same frequency range, and then try printing again. If printing is successful, move the devices to a location where they do not interfere. |
| Printing does not start. | If the device is using wireless LAN, SSID settings are incorrect. | Check using the device's display panel that the SSID is correctly set. SSID Setting Specify SSID to distinguish the access point in [Infrastructure Mode] or [802.11 Ad-hoc Mode]. |
| Printing does not start. | If the device is using wireless LAN, the receiver's MAC address may be preventing communication with the access point. | Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients. |
| Printing does not start. | The entered Login User Name, Login Password, or Driver Encryption Key was invalid. | Check your Login User Name, Login Password, or Driver Encryption Key, and then enter them correctly. For details about Login User Name, Login Password, and Driver Encryption Key, contact your administrator. |
| Printing does not start. | Advanced encryption has been set using the Extended Security function. | Check the settings of the Extended Security function. For details about Extended Security function settings, contact your administrator. |
| Printing does not start when using the extended wireless LAN in Ad-hoc mode. | The correct Communication Mode is not set. |
Communication Mode Specify the communication mode of the wireless LAN. To Top |
If printing does not start, contact your service representative.
This section describes likely causes of and possible solutions for problems that can occur when printing from a computer.
| Problem | Causes | Solutions |
| The printed image is smudged. | Settings for thick paper have not been made when printing on thick paper in the paper bypass location. | Only when using PostScript 3 On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select [Bypass Tray] in the "Input Tray:" list. Then in the "Paper Type:" list, select a proper paper type. |
| The printed image is faded over the entire page. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage". |
| The printed image is faded over the entire page. | The paper is unsuitable. Printing on coarse or treated paper might result in faint print image. | Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
| The printed image is faded over the entire page. | If [On] is selected in the "Economy Color:" list in the printer driver settings, the entire page will be faded when printed. | Only when using PostScript 3 On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Off] in the "Economy Color:" list. |
| Printed images contain blots or are patchy. |
| Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
| Printed images contain blots or are patchy. | The ink may be dry or the nozzles of the print-heads may be clogged, preventing effective discharge. | If the device has been left unused for a long time, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
| Printed images contain blots or are patchy. | Ink on printed surfaces is not dry. |
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| Printed images contain blots or are patchy. |
| Set Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see "Checking Whether the Print-heads Scratch the Paper". |
| Printed image blurs or double lines appear. | The print-heads are misaligned. | Adjust the head positions. If they are still misaligned, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
| Printed image is too dark or too light. | The expiration date of the print cartridge has passed. | Open the print cartridge and use it before the expiration date. |
| Printed image is dirty or bleeds. | Depending on the type of paper, images to be printed, or the print quality, the print-head may scratch the paper, causing the ink to smear. | Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
| Printed image is dirty or bleeds. | Use of non-recommended cartridges and cartridge refill ink can result in loss of print quality and other problems. | Use manufacturer-genuine cartridges. Contact your service representative. |
| Characters and colors differ from the display. | The ink may be dry or the nozzles of the print-heads may be clogged, preventing effective discharge. | If the device has been left unused for a long time, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
| The printed image is different from the image on the computer's display. | Printing will be performed by the device's graphic processing function. | On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. |
| When printing graphics, the output and the screen are different. | If the printer driver is configured to use the graphics command, the graphics command from the device is used to print. | If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help. |
| Lines of garbled or unwanted alphanumeric characters appear. | An incorrect printer language might have been selected. | Select the correct printer driver, and then print the file again. |
| Images are cut off, or excess is printed. | You may be using paper smaller than the size selected in the application. | Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about reduction function, see the printer driver Help. |
| Photo images are coarse. | Some applications print at lower resolution. | Use the application's or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help. |
| A solid line is printed as a dashed line or appears blurred. | A solid line might be printed as a dashed line or appear blurred, depending on the color density of the line. This problem usually occurs when [Print Quality] is set to [Speed Priority] in [Printer Features] and a light color line is printed. |
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| Fine lines are fuzzy, of inconsistent thickness or color, or do not appear. | Super fine lines have been specified in the application, or a color that is too light has been specified for the lines. | Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help. If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the color and thickness of the lines. |
| Fine ink blots dirty the area around large single color images or ink heavy images. | Fine ink blots may appear on the paper when Prevent Paper Abrasion mode is enabled. |
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| White lines appear. | Paper feed has not been adjusted. | Adjust the paper feed according to the paper input location. Print the test sheet, and then adjust the paper feed accordingly. For details about adjusting the paper feed, see "Adjust Paper Feed". |
| White lines appear. | A nozzle might be misfiring. | Print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
| The reverse side of paper becomes dirty. | The device's internal components are dirty. | Clean the paper output location and the platen. For details about how to clean the paper output location and the platen, see "Cleaning the Platen" |
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| Problem | Causes | Solutions |
| Paper is not fed from the selected paper input location. | When you are using a Windows operating system, printer driver settings override those settings using the display panel. | Only when using PostScript 3 On the Printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", select the desired paper input location in the "Input Tray:" list. |
| Images are skewed. | The paper is feeding in at a slant. | Load the paper correctly. For details about loading paper, click the following link: How to load paper. |
| Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage". |
| Misfeeds occur frequently. | The paper is too thick or too thin. |
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| Misfeeds occur frequently. | The paper is wrinkled or has been folded/creased. |
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| Misfeeds occur frequently. | Printed paper is being used. | If the paper is curled, load it upside down so that the curled edges face downward. |
| Misfeeds occur frequently. | Misfeeds in Paper Input Location 2 might occur if a weight of 120 g/m2 or more and a width of more than 841 mm are applied for Coated Paper, GlossyPhoto/SemiGl, and Film (Matted). | If misfeeds occur in Paper Input Location 2, use Paper Input Location 1. |
| Paper becomes creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage". |
| Paper becomes creased. | The paper is damp. | Replace the paper with new paper. Cut 1,000 mm (40 inches) from the paper before printing again. |
| Paper becomes creased. | The paper is too thin. | Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
| Edges of sheets are creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage". |
| Edges of sheets are creased. | You are using non-recommended paper. | Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
| Edges of sheets are creased. | The paper is too thick or curled. | Set Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see "Checking Whether the Print-heads Scratch the Paper". |
| Edges of sheets are creased. | An improper paper thickness is selected. | Select a proper paper thickness for the paper. |
| Printed images shift sideways. | The paper roll is not set correctly. | Set the paper roll correctly, making sure it is straight and not loose. For details about loading paper, click the following link: How to load paper. |
| Printed images shift sideways. | The paper is not set correctly in the paper bypass location. | Make sure the right corner of the paper is aligned with the paper set position on the paper bypass location. For details about loading paper into the paper bypass location, click the following link: How to load paper. |
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| Problem | Causes | Solutions |
| It takes a long time to complete a print job. | "Sleep mode" might be set. | The device requires time to warm up if it has been in "Sleep mode". In [System Settings], under [Timer Settings], select [Sleep Mode Timer], and then specify "Sleep mode". |
| It takes a long time to complete a print job. | Photographs and other data intensive pages take a long time for the device to process, so simply wait when printing such data. | If the Data In indicator is blinking, data has been received by the printer. Wait for a moment. Changing the following settings with the printer driver may help speed up printing: Only when using PostScript 3 |
| Images are printed in the wrong orientation. | The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same. | Set the device's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help. |
| Image position differs from the display. | The print-heads are misaligned. | Adjust the head positions. If they are still misaligned, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
| Image position differs from the display. | Paper feed has not been adjusted. | Adjust the paper feed according to the paper input location. Print the test sheet, and then adjust the paper feed accordingly. For details about adjusting the paper feed, see "Adjust Paper Feed". |
| Image position differs from the display. | Prevent Paper Abrasion mode is set. | Cancel Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see "Checking Whether the Print-heads Scratch the Paper". |
| Optional components connected to the device are not recognized. | Bidirectional Communication is not working. | Set up optional devices on the properties of the printer. For details about how to set up optional devices, see the printer driver Help. |
| Combined printing or Auto Reduce / Enlarge printing does not come out as expected. | The correct application or printer driver settings are not made. | Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation. |
| A print instruction was issued from the computer, but printing did not start. | User Authentication may have been set. | For details about User Authentication, contact your administrator. |
| Color originals are printed in black and white. | No color print settings are made on the printer driver. | Change the "Color/ Black and White:" setting on the printer driver. For details about how to change the "Color/ Black and White:" setting, see the printer driver Help. |
| PDF files do not print out/cannot perform PDF direct print. | PDF files are password-protected. | To print password-protected PDF files, enter the password in [PDF Menu] or on Web Image Monitor. |
| PDF files do not print out/cannot perform PDF direct print. | PDF files cannot be printed if they are print-disabled in PDF file security setting. | Change the PDF file security setting. |
| PDF direct print produces strange or malformed characters. | Fonts were not embedded. | Embed fonts in the PDF file you want to print, and then print. |
| Printing did not start even though the specified print time has already passed. | [Jobs Not Printed As Machn. Was Off] was set to [Do not Print] in [Printer Features], but when the specified printing time came, the main power switch was turned off, or the device was in Low Power mode. | Set [Jobs Not Printed As Machn. Was Off] to [Print When Machine On] in [Printer Features]. |
| Printing did not start even though the specified print time has already passed. | The time set on the device or computer is incorrect. | Set the correct time on the device or computer. |
| Printing via wireless LAN is slow. | The number of jobs exceeds the capacity of the device. | Reduce the number of jobs. |
| Printing via wireless LAN is slow. |
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If the problem cannot be solved, contact your service representative.
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| Problem | Causes | Solutions |
| The device is not automatically recognized. | The USB cable is not connected properly. | Disconnect the USB cable, and then turn off the main power switch. Turn on the main power switch again. When the device has fully booted up, reconnect the USB cable. |
| Windows has already configured the USB settings. | Check whether the computer has identified the device as an unsupported device. | Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help. |
| The device does not recognize the USB connection even when a USB cable is inserted. | If the USB cable is connected while the device is off, the device might not recognize the USB connection. | Press the [Energy Saver] key, and then disconnect the USB cable. Press the [Energy Saver] key again. When the device has returned to the ready condition, reconnect the USB cable. |
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Problem | Causes | Solutions |
Copies appear dirty. | Image density is too high. | Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density". |
Copies appear dirty. | Auto Image Density is not selected. | On the control panel, select [Auto Density]. |
Copies contain blots or are patchy. |
| Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
Copies contain blots or are patchy. | The ink may be dry or the nozzles of the print-heads may be clogged, preventing effective discharge. | If the device has been left unused for a long time, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
Copies contain blots or are patchy. | Ink on printed surfaces is not dry. |
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Copies contain blots or are patchy. |
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Image blurs or double lines appear. | The print-heads are misaligned. | Adjust the head positions. If they are still misaligned, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
A fine line is printed as a dashed line or appears blurred. | [High Speed Copy] is specified. | Press the [Home] key on the control panel, and press the [Copier] icon, and then cancel [High Speed Copy]. |
The image is too dark or too light. | The expiration date of the print cartridge has passed. | Open the print cartridge and use it before the expiration date. |
Image is dirty or bleeds. | Use of non-recommended cartridges and cartridge refill ink can result in loss of print quality and other problems. | Use manufacturer-genuine cartridges. Contact your service representative. |
Fine ink blots dirty the area around large single color images or ink heavy images. | Fine ink blots may appear on the paper when Prevent Paper Abrasion mode is enabled. |
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The reverse side of an original image is copied. | Image density is too high. | Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density". |
The reverse side of an original image is copied. | Auto Image Density is not selected. | On the control panel, select [Auto Density]. |
The reverse side of an original image is copied. | The original is thin. | On the control panel, select [Auto Density], or adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density". |
A shadow appears on copies if you use pasted originals. | Image density is too high. |
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The same copy area is dirty whenever making copies. | The exposure glass or platen plate is dirty. | Clean them. For details about how to clean the exposure glass and platen plate, see "Cleaning Inside the Original Cover". |
The same copy area is dirty whenever making copies. |
| On the control panel, in [Others], press [Generation Copy], and then begin copying. |
Copies are too light. | Image density is too light. | Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density". |
Copies are too light. | A light copy may result when you use damp or rough grain paper. |
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Parts of images are not copied. | The original is not set correctly. | Set originals correctly. For details about how to set originals, see "Placing Originals". |
Parts of images are not copied. | The correct paper size is not selected. | Select a proper paper size. |
Colored lines appear. | The exposure glass or platen plate is dirty. | Clean them. For details about how to clean the exposure glass and platen plate, see "Cleaning Inside the Original Cover" |
Black lines appear. | The exposure glass or platen plate is dirty. | Clean them. For details about how to clean the exposure glass and platen plate, see "Cleaning Inside the Original Cover" |
White lines appear. | The exposure glass or platen plate is dirty. | Clean them. For details about how to clean the exposure glass and platen plate, see "Cleaning Inside the Original Cover" |
White lines appear. | Paper feed has not been adjusted. | Adjust the paper feed according to the paper input location. Print the test sheet, and then adjust the paper feed accordingly. For details about adjusting the paper feed, see Adjust Paper Feed. |
White lines appear. | A nozzle might be misfiring. | If the device has been left unused for a long time, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the device, see "Maintenance". |
Vertical colored or white lines appear. | The device is in a location exposed to direct sunlight. |
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Black or white streaks appear on copies. | The original is dusty. | Clean the original, and then try copying again. Be particularly careful when using the following types of original:
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Black or white streaks appear on copies. | The exposure glass or platen plate is dirty. | Clean them. For details about how to clean the exposure glass and platen plate, see "Cleaning Inside the Original Cover" |
The reverse side of paper becomes dirty. | The device's internal components are dirty. | Clean the paper output location and the platen. For details about how to clean the paper output location and the platen, see "Cleaning the Platen". |
Copies are blank. | The original is not set correctly. | Set originals correctly. For details about how to set originals, see "Placing Originals". |
A moire pattern is produced on copies.
| The original has a dot pattern image or many lines. | Place the original at a slight angle. |
Wrinkles appear on the copy. | The paper is damp. | Replace the paper with new paper. To Top |
Problem | Causes | Solutions |
Printing does not start. | The device is executing maintenance operations. | The device may perform periodic maintenance while running if it has been left unused for an extended period of time. Wait until the device is ready, and then try to print again. |
Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage". |
Misfeeds occur frequently. | The paper is too thick or too thin. |
For details, click the following link: Paper size and type recommendations. |
Misfeeds occur frequently. | The copy paper is wrinkled or has been folded/creased. |
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Misfeeds occur frequently. | Printed paper is being used. | If the paper is curled, load it upside down so that the curled edges face downward. |
Misfeeds occur frequently. | Misfeeds in Paper Input Location 2 might occur if a weight of 120 g/m2 or more and a width of more than 841 mm are applied for Coated Paper, GlossyPhoto/SemiGl, and Film (Matted). | If misfeeds occur in Paper Input Location 2, use Paper Input Location 1. |
Copy paper becomes creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage". |
Copy paper becomes creased. | The paper is damp. | Replace the paper with new paper. Cut 1,000 mm (40 inches) from the paper before copying again. |
Copy paper becomes creased. | The paper is too thin. | Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
You cannot combine several functions. | Selected functions cannot be used together. | Check the combination of functions, and then make the settings again. For details about combination of functions, click the following link: Function compatibility chart. |
When sorting, the pages are divided into two blocks. | The memory became full in the middle of sorting and the pages were delivered in two blocks. | Change the setting for [Memory Full Auto Scan Restart] in [Copier / Document Server Features]. |
The copy is grayed out or a text pattern appears in the background of the copy. | You have copied a copy-guarded document protected from unauthorized copying. | Check the document. For details about how to prevent unauthorized copying of the document, see "You can Prevent an Unauthorized Copy". |
Images are skewed. | The original was not set straightly. | Set the original so that it is squarely aligned with the original guides. For details about how to set originals, see "Placing Originals". |
Images are skewed. | The paper is feeding in at a slant. | Load the paper correctly. For details about loading paper, click the following link: How to load paper. |
Edges of sheets are creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage". |
Edges of sheets are creased. | You are using non-recommended paper. | Use recommended paper. For details about recommended paper, click the following link: Paper size and type recommendations. |
Edges of sheets are creased. | The paper is too thick or curled. | Set Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see "Checking Whether the Print-heads Scratch the Paper". |
Edges of sheets are creased. | An improper paper thickness is selected. | Select a proper paper thickness for the paper. For details about the proper paper thickness, click the following link: Paper size and type recommendations. |
Original and copy size does not match. | Dampness can cause paper to stretch. | Adjust the Fine Magnification setting, and then scan the original again. For details about Fine Magnification, see "Fine Magnification". |
Copies shift sideways. | The paper roll is not set correctly. | Set the paper roll correctly, making sure it is straight and not loose. For details about loading paper, click the following link: How to load paper. |
Copies shift sideways. | The original does not match the size in the original table setting. | Set originals correctly. For details about how to set originals, see "Placing Originals". |
Copies shift sideways. | The paper is not set correctly in the paper bypass location. | Make sure the right corner of the paper is aligned with the paper set position on the paper bypass location. For details about loading paper, click the following link: How to load paper. |
Copies shift in the direction of the original feed (or opposite) direction. | Adjust Print Position or Margin Adjustment mode is selected. | Cancel Adjust Print Position or Margin Adjustment mode. Margin Adjustment The range of adjustment is 0 to 200 mm (0 to 7.9 inches) in 1 mm (0.1 inches) steps. Region A (mainly Europe) Adjust Print Position The range of adjustment is 0 to 200 mm (0 to 7.9 inches) in 1 mm (0.1 inches) steps. Region A (mainly Europe) To Top |
Copies are shorter than the selected size, or cut off before the end. |
Problem | Causes | Solutions |
In "Double Copies" mode, parts of the original image are not copied. | Combination of original and copy paper is not correct. | Specify the paper size again. For example, select A3 |
In "Image Repeat" mode, the original image is not copied repeatedly. | You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio. | Select copy paper larger than the originals or select the proper reproduction ratio. To Top |
for A4
originals. For details about the settings for "Double Copies" mode, see "Problem | Causes | Solutions |
When using "Combine", parts of the image are not copied. | You specified a reproduction ratio that does not match the sizes of the originals and copy paper. | When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. For details about Combine mode, see "Combined Copying". To Top |
Problem | Causes | Solutions |
Cannot access file. |
| For details about password protected files, contact your administrator. |
You cannot find out what is stored in a file. | You may not be able to ascertain the contents of a file simply from the file name. | You can switch the Select File screen between the [List] and [Thumbnails] display to check the file information.
For details about the Select File screen, see "Checking the Details of a Stored Document". |
Memory frequently becomes full. | The Document Server memory is full. | Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following:
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"Cannot display preview of this page." appears, and you cannot check the thumbnail image. | The image data may have been corrupted. | Press [Exit] to display the preview screen without a thumbnail. If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of the next page will appear. To Top |
Further information
[+] When the Data In Indicator Does Not Light Up or Flash
When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the device.
When the device is connected to the computer using the interface cable
This section describes how to check the print port when the Data In indicator does not light up or blink.
Check if the print port setting is correct.
- Click the Start button, and then click [Control Panel].
- Click [Hardware and Sound].
- Click [Devices and Printers].
- Right click the icon of the device. On the context menu, click [Printer properties].
- Click the [Ports] tab.
- In the [Print to the following port(s)] list, confirm the correct port is selected.
Network connection
For details about network connection, contact your administrator.
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Turning On the Main Power
Important
- Do not turn off the main power switch until the "Please wait." message disappears from the display. Doing so may result in damage to the hard disk or memory or nozzle clogging due to dried head, leading to malfunctions.
- Make sure the power cord is firmly plugged into the wall outlet.
- Turn on the main power switch.
The main power indicator goes on.
Note
- After you switch the main power on, a screen may appear to indicate that the device is initializing. Do not switch the power off during this process. Initialization takes about three minutes.
Turning Off the Main Power
CAUTION
- When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.
Important
- After turning the device's power off, wait at least a few seconds before turning it back on. If the message "Turn main Power Switch Off" appears, turn the device's power off, and wait until the main power switch indicator turns off. After the main power switch indicator is turned off, wait 10 seconds or more before, and then turn it on again. Never turn the power back on immediately after turning it off.
- Before unplugging the power cord plug, turn off the main power switch and make sure the main power switch indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to malfunctions.
- Do not turn off the power while the device is in operation. Doing so may result in damage to the hard disk or memory or nozzle clogging due to dried head, leading to malfunctions.
- Turn off the main power switch.
The main power indicator goes out.
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[+] Paper Storage
- When storing paper, the following precautions should always be followed:
- Do not store paper where it will be exposed to direct sunlight.
- Avoid storing paper in humid areas (humidity: 70% or less).
- Store on a flat surface.
- Do not store paper vertically.
- Once opened, store paper in plastic bags.
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[+] Maintenance
Repeated printing may dirty or clog parts of the device's interior, reducing printing quality. This can be corrected using [Maintenance].
[+] Print Nozzle Check Pattern
Print the test pattern to check for non-firing nozzles.
To check the print results of the test pattern, proceed to step 5.Important
- Printing the test pattern consumes ink. Perform this function only when necessary.
- Adjustment results vary depending on the Prevent Paper Abrasion mode's status. If you perform an adjustment while Prevent Paper Abrasion mode is enabled and do not want to print using this mode, cancel Prevent Paper Abrasion mode, and then perform the adjustment again.
- During printing the test pattern, do not conduct any other operations.
- An error will occur and test patterns will not print if:
- There is a misfeed.
- One of the device's covers is open.
- The device is performing maintenance operations.
- The device has run out of ink.
- The device has run out of paper.
- Press the [User Tools/Counter] key.
- Press [Maintenance].
- Press [Print Nozzle Check Pattern].
- Select the paper input location from which you want to print out the test pattern, and then press [OK].
- Check the print results of the test pattern.
The print results of the test pattern correspond to, from left to right, [Black 1], [Black 2], [Cyan], and [Magenta/Yellow] for the [Clean Print-heads] and [Flush Print-heads] functions in [Maintenance].
- Normal print results:
- If a nozzle is not firing:
For example, if the print results indicate that the test pattern of Black 1 is not firing, select [Black 1] for [Clean Print-heads] or [Flush Print-heads] to reactivate the nozzle.- Press [Exit].
If a nozzle is not firing, perform head cleaning.
- Press the [User Tools/Counter] key.
Note
- For details about Prevent Paper Abrasion mode, see "Checking Whether the Print-heads Scratch the Paper".
- For details about head cleaning, see Clean Print-heads.
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Use this function to clean the print-heads if a specific color is not printing or prints out unclearly.
Perform this function on a color basis.Important
- Head cleaning consumes ink. Perform this function only when necessary.
- Perform no other operations during head cleaning.
- Head cleaning is not possible if even one color has run out.
- Cleaning may be incomplete if ink in a cartridge gets too low or runs out during cleaning.
- An error will occur and head cleaning will not be possible if:
- There is a misfeed.
- One of the device's covers is open.
- The device is performing maintenance operations.
- The device has run out of ink.
- The device has run out of paper.
- Press the [User Tools/Counter] key.
- Press [Maintenance].
- Press [Clean Print-heads].
- Select the color of the head you want to clean, and then press [Start].
- Press [Exit].
To check the results of head cleaning, print the test pattern.
- Press the [User Tools/Counter] key.
Note
- If a nozzle still fails to start firing, perform head cleaning again.
- For details about printing the test pattern, see Print Nozzle Check Pattern.
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[+] Checking Whether the Print-heads Scratch the Paper
Set Prevent Paper Abrasion mode if the prints have smeared ink.
Important
- Setting Prevent Paper Abrasion mode may result in lower print quality and speed.
Depending on the type of paper, images to be printed, or the print quality, the print-heads may scratch the paper, causing the ink to smear. If this occurs, set Prevent Paper Abrasion mode, and then try printing again.
Prevent Paper Abrasion mode raises the print-heads to prevent smeared ink on the prints.
Note
- If you specify [Film (Matted)] for Paper Type, the device specifies Prevent Paper Abrasion mode automatically.
- Default: [Off (Head Height Standard)]
- To access this setting, press the [User Tools/Counter] key, press [System Settings], and then select [General Features].
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This function prints the test sheet for adjusting paper feed if misalignment of horizontals or image surface irregularities occurs.
To check the print results of the test sheet, proceed to step 6.
Important
- Printing the test sheet consumes ink. Perform this function only when necessary.
- Adjustment results vary depending on the Prevent Paper Abrasion mode's status. If you perform an adjustment while Prevent Paper Abrasion mode is enabled and do not want to print using this mode, cancel Prevent Paper Abrasion mode, and then perform the adjustment again.
- Perform no other operations while the test sheet is printing.
- An error will occur and test sheets will not print if:
- There is a misfeed.
- One of the device's covers is open.
- The device is performing maintenance operations.
- The device has run out of ink.
- The device has run out of paper.
- Press the [User Tools/Counter] key.
- Press [Maintenance].
- Press [Adjust Paper Feed].
- Select the paper input location of the paper feed you want to adjust, and then press [Print Test Sheet].
- Press [Start Printing].
- Check the optimal adjustment value based on the print results of the test sheet.
- The optimal adjustment value is the number next to the square pattern that has the faintest color closest to gray and aligned horizontals on both sides. If the value on the left of the pattern is "+2", the adjustment value is "+2".
- If the horizontal lines on the both sides of the faintest square are misaligned, determine an adjustment value based on a pattern that is above or below, whose horizontals are misaligned in the opposite direction. For example, "+2" square is the faintest and the horizontals on both sides of "+6" are in the opposite direction to "+2", so the adjustment value is between "+3" and "+5" depending on the degree of misalignment. After completing the adjustment, adjust the paper feed again to check if the optimal adjustment value is set.
- The optimal adjustment value is the number next to the square pattern that has the faintest color closest to gray and aligned horizontals on both sides. If the value on the left of the pattern is "+2", the adjustment value is "+2".
- Select the paper input location of the paper feed you selected to adjust, and then press [Adjustment].
- Enter the adjustment value with [+] [-], and then press [OK].
- Press [Exit].
To check the results of adjustment, print the test sheet again.
- Press the [User Tools/Counter] key.
Note
- For details about Prevent Paper Abrasion mode, see "Checking Whether the Print-heads Scratch the Paper".
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If the back side of the paper is dirty, clean the platen inside the front cover.
CAUTION
- When opening or closing the front cover, do not put your fingers over the folding parts of the covers. Doing so may result in your fingers becoming trapped or injured.
- Be careful when replacing the paper, clearing paper jams, or cleaning the platen. Follow the instructions for these procedures properly. Not doing so could result in injury from the paper cutter inside.
Important
- Do not touch the metal shaft or encoder sheet behind the platen.
- Clean the platen at least once a month.
- Platen
- Metal shaft
- Encoder sheet
- Open the front cover.
- Wipe the platen with a damp and tightly wrung cloth.
- Close the front cover.
Note
- After cleaning the platen, make sure the platen dries, and then turn on the main power.
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[+] Adjusting Copy Image Density
There are three types of adjustment available.
Auto Image Density
The device automatically adjusts the image density by scanning the densities of originals. Dark texture originals (such as newspaper or recycled paper) will be copied so that background will not be reproduced.
- Make sure that [Auto Density] is selected.
If [Auto Density] is not selected, press [Auto Density].
Manual Image Density
You can adjust the density of the overall original in nine steps.
- If [Auto Density] is selected, press [Auto Density] to cancel it.
- Press [] or [] to adjust the image density.
The density indicator "" moves.
] or [
] to adjust the image density.
" moves.Combined Auto and Manual Image Density
Adjusts the density of an image only for dark texture originals.
- Make sure [Auto Density] is selected.
If [Auto Density] is not selected, press [Auto Density].
- Press [] or [] to adjust the density.
The density indicator "" moves.
Note
- If dark backgrounds still appear on copies, adjust the density using [].
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The device calculates the correction ratios to produce copies that are close to the actual image size.
For environmental reasons such as humid conditions, paper may expand or shrink. This can result in a mismatch between the size of the original and copy.
This function uses the measurements of the original and the copy to calculate a ratio to produce copies that are close to the actual size.
Calculating the correction value
The dimensions of the original is "a" and the dimensions of the copy is "b". To make the dimensions of the copied image the same as the original, calculate the percentage of the correction using the following formula:
(a-b)/b x 100 = correction value (%)
If the horizontal length of the original is 504 mm (inches) and the horizontal length of the copy before size adjustment is 500 mm (inches), use the following values:
(504-500)/500 x 100 = 0.8%
Specify the horizontal ratio to +0.8%.
- Press [Reduce / Enlarge].
- Press [Fine Magnification].
- Adjust the horizontal ratio using [+] or [-].
- Adjust the vertical ratio using [+] or [-].
- Press [OK] twice.
Note
- Fine Magnification is used for originals that have already been scanned. If you want to apply fine correction ratio to paper that has stretched due to the paper type or exposure to humid conditions, specify the setting under [Fine Ratio Adjustment: Copier].
- If you specified the ratio in both System Settings and this function, the resulting settings will be the sum of the specified value.
- When the paper bypass location is selected, you can specify Fine Magnification after scanning the original.
- Depending on the image patterns of the originals, moire patterns may be noticeable, or the image quality may deteriorate.
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[+] Combined Copying
This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper.
The device selects a reproduction ratio between 25.0 and 400.0%. If the orientation of the original is different from that of the copy paper, the device will automatically rotate the image by 90 degrees to make copies properly.
Important
- You cannot use the paper bypass location with this function.
There are three types of One-Sided Combine.
1 Sided 2 Originals 
Combine 1 Side
Copies two 1-sided originals to one side of a sheet.
1 Sided 4 Originals Combine 1 Side
Copies four 1-sided originals to one side of a sheet.
1 Sided 8 Originals Combine 1 Side
Copies eight 1-sided originals to one side of a sheet.
Orientation of the original and image position of Combine
The image position of Combine differs according to original orientation and the number of originals to be combined.
- Portrait () originals
- Landscape () originals
- Press [Combine].
- Select the number of originals to combine.
- Press [OK].
- Select the paper size.
- Place the original, and start scanning.
Note
- If the calculated reproduction ratio falls below the minimum reproduction ratio, the calculated reproduction ratio will be adjusted to the minimum ratio. If this happens, with some ratios, parts of the image might not be copied.
- If the number of originals placed is less than the number specified for combining, the last page is left blank as shown.
- You can change the order of combined images under [Copy Order in Combine] in User Tools.
- You can change the type of separation line under [Separation Line in Combine] in User Tools.
- You can select whether to erase a 3 mm (0.1 inches) boundary margin around four edges of each original in combined copying. This setting can be changed under [Erase Original Shadow in Combine] in User Tools.
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